Frequently Asked Questions
Everything you need to know about shopping with Elka Collective, from shipping to our curated collections.
What is the standard shipping timeframe for domestic orders?
We offer express shipping on all domestic orders, which typically arrive within 1-3 business days. Please allow an additional 24-48 hours for processing during peak sale periods.
What is your return policy for online purchases?
We accept returns on full-priced items within 14 days of delivery for a refund or store credit. Items must be in original condition with all tags attached. Please note that final sale items are not eligible for return.
How do I ensure I am selecting the correct size?
Each product page features a detailed size guide and specific garment measurements. As Elka Collective designs focus on a relaxed yet tailored aesthetic, we recommend checking the 'Fit Notes' for style-specific advice.
Do you offer international shipping?
Yes, we ship to most international destinations via DHL Express. Shipping costs and delivery windows are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options including Afterpay and Klarna.
How should I care for my Elka Collective garments?
To maintain the longevity of our premium fabrics like silk, wool, and linen, we recommend following the specific care instructions on the internal garment label. Most of our structured pieces are dry clean only.